Frequently Asked Questions
Where can I find the video link for my telehealth appointment?
You may access the unique video link through the client portal (which can be found at the top of this website) or via the link on the reminder text and/or email you received for the appointment. If on a mobile device you will be prompted to download the SimplePractice app for the first appointment.
How do I access the client portal?
You can access the client portal via the link on this website or via the welcome email from your provider.
Where can I find invoices, pay my bill or access superbils?
These are all accessible through the client portal at any time. Invoices are generated for each appointment and payment is due at the time. If you would like a monthly statement or superbill, please let your provider know so they can set it up in the portal for you. These will be generated each month on around the 4th or 5th of the month for the previous month's sessions.
Do you accept insurance?
We are not in-network with any insurance companies but provide "superbills" that you may file with your insurance plan for out of network benefits, if you choose to, and if you have them. A "superbill" is actually a receipt for payment with the procedure and diagnosis codes needed by insurance companies to process the claim. To inquire about coverage, reach out to your insurance company and ask 1) Do I have any benefits for outpatient mental health counseling with out of network providers? 2) If so, how do I submit claims?
How do I request records?
To request any records, please contact the provider you have worked with directly. They will work with you to complete a Release of Information form, determine the specific records you would like, and choose whether you would like to receive access through electronic means or a hard copy. Your treating provider will let you know of any fees for preparing and/or mailing documents prior to any action on this.
How do I contact a licensing board or file a complaint?
Contacting a licensing board or filing a complaint is specific to the state that services are provided. Texas Contact the Behavioral Health Executive Council, as found on the Council's "Contact Us" webpage:https://bhec.texas.gov/contact-us/ File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint California The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of professional clinical counselors. You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.